Privacy Policy & Cookie Information
The following statement explains the policy of HarperCollins Publishers
Limited (‘HarperCollins’) in relation to the personal information we
collect about you during your visit to a HarperCollins website.
1.
Introduction
2.
UK websites operated by HarperCollins
3.
General Information
4.
What is a cookie?
5.
Types of cookies used by HarperCollins
6.
How HarperCollins uses your personal information
7.
How HarperCollins stores your personal information
8.
Access to your personal information
9.
Users 16 and under
10.
How to find and control your cookies
11.
How to delete cookies
12.
How to find out more about cookies
1. Introduction
This policy covers the use of personal information that HarperCollins
collects when you visit one of our websites. This policy also gives you
information about how HarperCollins use cookies, including how you may
delete cookies.
During a visit to HarperCollins websites, you may be asked to provide
personal information (including your email address and name) in order to
receive or use specific services. Such services include competitions,
special offers, direct marketing, promotions, newsletters, etc.
By entering your personal details into the requested fields, you enable
HarperCollins to provide you with the selected services. Whenever you
provide such personal information to HarperCollins, we will treat that
information in accordance with this privacy policy. HarperCollins
endeavours to act in accordance with current legislation and aims to
meet current Internet best practice, when using your personal
information.
2. UK websites operated
by HarperCollins
www.harpercollins.co.uk
www.collinsworld.com
www.bartholomewmaps.com
3. General Information
When you go to a website, the pages you see, along with a short text
file called a 'cookie', are downloaded to your computer. This is done on
a repeat visit by checking to see, and finding, the cookie left there
from the last visit.
Information supplied by cookies helps HarperCollins to provide all users
of our websites with a better experience. It also assists us to analyse
the profile and frequency of our visitors.
HarperCollins use independent measurement and research companies, to
analyse non-personal information regarding the visitors to our website
on our behalf using cookies, log file data and code which is embedded on
our website. HarperCollins uses this type of information, as with that
obtained from other cookies used on the site, to help it improve the
services to its users.
4. What is a cookie?
A "cookie" is a small piece of information/data sent by a web page
server to be stored on your computer’s hard drive, so it can be read
back later from that browser. A cookie is generated by a web page
server, which is basically the computer that operates a web site.
An
example is when a browser stores your User IDs and password, so that you
do not have to type them into the website on every visit. Cookies
are also used to store preferences of start pages or favourite items
when you visit a web page. Cookies tell a website when a user has
returned and your website preferences.
Many website owners use cookies whenever a user visits their website in
order to track online traffic flows.
5. Types of cookies used
by HarperCollins
· Website Tracking Cookies –
Enable HarperCollins to receive information about what pages of a site
the user visits.
· User ID's Cookies – Enable
HarperCollins websites to recognise a user returning to the site.
6. How HarperCollins
uses your personal information
HarperCollins uses your personal information to:
· improve customer
service;
· give better access to
products/services of interest;
· provide customers with
product updates, benefits offers and announcements.
· understand better your
needs and provide you with better service;
· help you complete a
transaction with HarperCollins;
· communicate back to
you; and
· personalise our
websites for you.
From time to time, we may use your information to contact you for market
research or to provide you with marketing information and newsletters
relating to our goods and services. We will always give you the
opportunity to opt out of receiving such direct marketing or market
research contact each time you receive a new item of information.
HarperCollins will not sell, rent or lease your personally identifiable
information to others unless we have obtained your express permission or
are required to do so by law.
HarperCollins will keep a record of your details (This also applies to
people who visit our web site who are under the age of 18). If you sign
up to our newsletters your details will not be passed on to third
parties, unless:
· you have given us your
express consent;
· we are obliged to do
so by law (this would include police investigations).
· we need to protect
customer interests (such as legal liability); or
· in unusual
circumstances, such as a company merger.
On this website, you can enquire about product or services, make
requests, and register to receive materials. The types of personal
information collected at these pages are name, addresses and contact
details (including email addresses).
7. How HarperCollins
stores your personal information
HarperCollins will store your personal information on our systems for as
long as you use the service you have requested, and remove when your
registration lapses or you request HarperCollins to remove your data.
Where personal information is held for people who are not a registered
user of a HarperCollins website, but have taken part in other services
(e.g. competitions), that information will be held as long as is
necessary to ensure that the service is run smoothly. We will ensure
that all personal information supplied is held securely, in accordance
with the Data Protection Act 1998.
8. Access to your
personal information
You can find out about the information we hold on you be e-mailing
HarperCollins at
contact@harpercollins.co.uk. The law gives us up to forty days from
receipt of your e-mail to respond to your request. We will endeavour to
send the information you require within 14 days of receipt of your
e-mail.
9. Users 16 and under
If you are aged 16 or under, please get your parent/guardian's
permission beforehand whenever you provide personal information to
HarperCollins's website. Users 16 or under without this consent are not
allowed to provide us with personal information.
10. How to find and control your
cookies
For
information on how to find and control your cookies see:
AboutCookies.org: How to control cookies
11. How to delete cookies
For information on how to delete cookies see:
AboutCookies.org: How to delete cookies
12. How do I find out more about
cookies?
For FAQs on cookies see:
1.
http://www.aboutcookies.org
2.
http://www.cookiecentral.com
© HarperCollins Publishers Ltd – 2007.
